RP
Reuben P

1 reviews | Active since Jan 2013

21 Jul 2021, 15:25

Prejudiced by Unilateral Move

My wife has been an employee for Old Mutual and enjoyed household Insurance cover since the 90s. Staff Personal Insurance Group Scheme cover had our jewelry and watches covered under household goods and when we had a claim of lost jewelry approx 12 yrs ago, we had no problem with the claim and payout. The assessor reassured us we were fully covered under household contents. Recently, my jewelry was ****** at King Shaka Airport. I reported the claim only to discover that I do not have all risk cover. The items must be ****** from the house. I was told that Staff Personal Insurance Group has been moved over to AllSure and in terms of the new policy requirements all jewelry must be specified under All Risk. This was never the case under the old policy. S***S unilaterally moved to AllSure and now not just me but I'm sure there are other employees who have been prejudiced. i am deeply disappointed by this unilateral move which has been to our detriment. Whenever anyone moves from one Insurer to another, it's always due to a better benefit. Either more perks or lower premiums. Unfortunately S***S/ Old Mutual Insure does it to benefit and enrich their shareholders, while we the client are prejudiced. Why are these conglomerates allowed to get away with enriching their shareholders at the expense of loyal clients?

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply21 Jul 2021, 15:49
Official
 Dear  Reuben Pillay  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand 
RP
Reuben P's update02 Aug 2021, 13:15
Reviewer Update
I received your email. I was told you would respond in 5 working days. Its 2 August 2021and i have not heard from anyone. I some times wonder if your response on hellopeter is just for the readers.