Poos Service

Poor service received

My car is insured trough Global Infinity underwritten trough Old Mutual Insure, my vehicle was collected on the 24th of January 2022 Monday morning at 08:30am by Towfinity. The next day 25th of January 2022 Tuesday Reflex Panel beaters sent the quote through to the Global Infinity where they sent all the documents needed for the claim to Old Mutual Insure in order for them to appoint an assessor and receive a report and authorization so that Reflex Panel Beaters can start with the process of fixing our vehicle... To date the assessor has not been out to assess the vehicle despite numerous phone calls to Lorette at Global Infinity progress was promised yet nothing has been delivered.

Global Infinity Said the problem is with Old Mutual Insure and they are not Sending the report / Authorization trough.

I don't expect the vehicle to be fixed within a week but I do expect some progress when you have had the car for almost two weeks.