LO
Loh O
1 reviews | Active since Aug 2020
18 Aug 2023, 01:05
Poor Servicing Experience
Making changes to my policy frequently lead to me being transferred to a different department and my calls often got dropped as the department would not pick up and i would have to call again for the same thing to happen. Cancelled my policy due to this and got debited with premiums i could not understand and was sent from pillar to post to get an explanation.
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Old Mutual Insure's replyOfficial
18 Aug 2023, 10:29Dear Loh Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply18 Aug 2023, 10:29
Official
Dear Loh Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement