Poor service with accident damage pay-out

Please help me here. My stationary car was smashed up by your Mutual & Federal client on 19 April 2015.<br> After numerous attempts to get someone from Mutual & Federal to help me with my Claim No - ***, I eventually had to get an attorney to help me get to Mutual & Federal to process my claim.<br> On 26 May 2015 Mutual & Federal received all the necessary documents from my attorney to process my claim.<br> My attorney then battled for two months with the Mutual & Federal employees to get my claim processed. The attorney copied me in on numerous emails that they had sent to Mutual & Federal regarding the processing of my claim.<br> On 20 July 2015 I eventually told my attorney that I was going to log a complaint on 'Hello Peter' regarding the slow service I was getting from Mutual & Federal. Only after the 'Hello Peter' complaint did Mutual & Federal start contacting me.<br> <br> My family and I have suffered for three months without transport already and Mutual & Federal have ignored our plight throughout this ordeal.<br> <br> Apparently all the necessary permissions have been given within the Mutual & Federal organisation to make the pay-out for me to fix my vehicle. Please help to speed up my pay-out.<br>