POOR SERVICE TO THE HANDLING OF CLAIM

Old Mutual insure has been **********. A claim was logged December 2025. Its February 2026 and these people are still dragging their feet. Consultants by the name of Olebogeng Mohatjane has been very difficult to get ahold of. The claims handler Robyn was great when she took on this claim a first. She gave me all the necessary reassurancee that I would be given the attention I deserve after many complaints but it seems she too has dropped the ball. It takes 3 months to resolve a claim. In this entire time I have not been mobile. This is shocking and appalling service. It does not help that I can't get through to any escalation departments. Old Mutual / Old Mutual Insure is appalling!