Poor service to 3rd party client for an accident caused by Mutual and Federal Client

Reference to claim is ********** 11 The client of Mutual and Federal knocked into my car on 13 August 2017. I lodged a 3rd party claim against his policy at Mutual and Federal on 26 August, to which I received no response. Upon follow up on 1 Sept, I was requested to provide additional documents which was sent through on 2 Sept. On a weekly basis I have called to follow up on the claim. As a 3rd party on the Claim, the agents dealing with the query are rude and unhelpful always asking for me to call back. On 15 Sept I was advised that the claim has not been allocated as the Supervisor is behind with the allocation process. On 19 Sept I was advised that there is still a back log and the claim has not been allocated. On 21 Sept I was advised that the claim has now been allocated to an assessor who needs to review all the digital images and write an assessment report. Today, 27th I was advised that the report is not finalised as the assessor cannot get hold of the panel beaters who sent through the quotation that needs to verify the prices. This is just another excuse as 2 quotations were sent through from independent panel beaters. What is the point of the process if the quotation still needs to be validated by an assessor. The agent that I am dealing with now is Fareed Khan. He is extremely rude and arrogant. It has been 1 month since the original claim and 3 weeks since additional docs were requested. I still await feedback on the claim. It will take another 15 days before the claim is finalised and I am reimbursed. This is shocking service for a big corporate with lots of processes and poor implementation. I believe M&F deliberately makes 3rd party claims difficult to frustrate the claimant to minimise their claims. Shocking, unacceptable service.