Poor service: Old Mutual - Omnisure

What can i say, but, What a nightmare dealing with Old Mutual, Omnisure! Service i received from this company is absolutely a disgrace. Even though, I was warned, not to take insurance with this compony, I still went and took out insurance, because my grandparents and parents used to deal with Old Mutal, “they -used to be- the best”..but lesson learned!

Firstly they have put the wrong address details on the policy. Getting this rectified was not an easy task. Further more, filing an insurance claim was just one horrible experience, dealing with the broker was the worst experience ever. Short tempered e-mails, and not returning your phone calls, staff that drop the phone in your ear while you discuss the matter with them. Staff that do not have any phone etiquette. In this time, companies might think a person owe them, little do they realize, there are other companies that value their clients and treat them with respect, that do not bully them. Even, after writing your complaints, only feedback one gets is an automated response. Clearly they do not need more clients. So, if you do not value me as one of your clients, I will take my business to were I am valued as a human being. After cancelling the insurance policy, …Cherry on the cake...., still they send out the unprofessional, short tempered e-mails were they try and update your details.