Poor service no interest from all parties terrible service

Absolutely pathetic service received from all parties with regards to my claim for water damaged on my property. On the 4th of November sent pics to my brokker regarding water damage it's going on 3 months now and stil not getting any feedback.i had to go the entire Christmas and new year period with my child's room being unable to sleep in due to the carpet being moulded.after 3weeks of trying to get sum1 out to assess the damage and advise what can be done sum1 finally gets over to come and assess.1st assesser was a carpet guy came to take measurements only after a few days sends me a msg to that I need to re-measure for him since he lost the measurements. The next guy was a builder or some sort of handy guy come in the. Ext week has a look and makes 1 of the most silly assumptions that because of the tiles on my outer wall water seaps through the grout lines and damages the floor and wall.So I asked him about the wall being waterproofed he did not know wat to tell me . By this tym I already contacted the wallpaper company and builders carpet division to come out and give me a report both company's were out to my axe the next day.And shocking the an insurance company supposedly so big will have a very high quality.the inspector was absolutely useless only contacted me once and I'm so tired of ppl not doing there jobs and giving company's a bad name of poor workmanship. I honestly don't know what to do anymore very frustrated as my whole holiday was affected by the state of how my house was looking.