POOR SERVICE FROM OLD MUTUAL IWYZE

hi my name is Eric hlungwani I was bumbed by the old mutual insure client, he promised that his insurance will fix my car he went all out to get the claim number(claim number ********** 59 v.oliveira case ********** insure is old mutual ominsure contact Lerato ********** 510) so I have been calling for two weeks no answer when they answer they just drop the phone on my ear the service is very bad I m frustrated my car is fixed by the panel beater but the insurance guys cant act