Poor service

I have car insurance with Old Mutual.

On the 9th of November my car was involved in an accident, in coffeebay where i study, I reported immediately to the police station. Monday morning, I sent an email to my broker, they do their job and register the claim. On Wednesday I was told that old Mutual will call me and arrange for the car to be picked, but to my surprise they called me and said they are looking for the nearest tow truck company, as soon as they get it they will let me know, but they didn't get back to me again, but i told them that I'm not feeling well i'm going to mthatha to see my doctor. Then i went to mthatha to see a doctor as I was not feeling well, I was told by my broker that they arranged a courtesy car for me, but courtesy car company will contact me, they did that on Wednesday the 12th and i told them that I'm on my way to mthatha, they said the car that was booked for me I'll get it on 13th and I was okay with that. Got the car on the 13th but still no call about picking up my car from coffeebay.Then Friday the 14th i got a call saying they got a tow truck and wanted to know if they send it, I told that I'm in mthatha and I'll be in coffeebay on Monday, they were fine and said they send a tow truck Monday morning. Monday morning tow truck arrived and took the car. The car was with them from 17 November till today it's not finished, every time when I do follow up I'm being told they're are waiting for the parts, good people how difficult to get VW parts in south African, that w car hit a small pole, and parts that were damaged, it was a bumper, right fender,fog light and the light.

To me It's looks like their assessor is diagnose one thing at a time and wait for the part to arrive then identify the other part. I have never been hurt like this before and it's the worst experience to wait for this long today is the 28th day and my car is not fixed, the courtesy car that was booked. They took it back yesterday and now im stuck with no car. It's festive season I need to be home. Tuesday there's a ceremony at home and, I can't make it because I have a family to transport, using a public transport will cost me.

Yhoooo OLD MUTUAL, you treated me dirty. It's not my fault for car to be not finished within 30 days but they didn't extend the courtesy car, why?

You guys took my car a week after the accident and you failed to check in time what parts are needed and now im suffering because of you. This was my first claim in your company and this is how you treat clients.

I need a courtesy car old Mutual now.