Poor Service

I'm very disappointed in my insurance to say the least, I would expect them to look out for me but it seems their loyalty lies with their suppliers as they do business together. To be *****ed clearly and you insurance tell you but the guys we sent say that they fixed your problem.

My geyser circuit switched was tripping and not warming the water. I called my insurance for the home emergency services and they sent Panorama Plumber that came and told me that my element was faulty and to replace it would be R1120.21 and I need to pay 1st and I did, 20 minutes after they left the problem was persisting and I made them aware and they told sorry buddy we will sent you a plumber because we fixed it. If they problem is still there what exactly did you, so basically I paid them for free and they refuse to sent my invoice as promised.

The electrician came and charge the circuit switch and the problem was solved and I had to pay again. When I engage my insurance they promised to call me back and that was on Monday the 28th June 2021 and I'm still waiting for that call. It makes me feel that Old Mutual is working with this plumbers.