Poor service and *********** assessors

<p>I was one the FNB Insurance policy holders, this was underwritten by Mutual and Federal.</p> <p>I was involved in an accident on December 8th last year (2016).</p> <p>I lodged a claim and submitted all the necessary details to Keatla (FNB) on the 12th December.</p> <p> </p> <p>I took over two month to have my car taken to the panel beaters for repairs.</p> <p>It was only taken to the panelbeaters on the 9th Feb 2017.</p> <p>I only got the car back from the panelbeaters on the 10th March 2017. Exactly 3 months after the accident.</p> <p> </p> <p>As a result of this inefficiencies and incompetence from both FNB and MF, the car battery died because of the extended period of the vehicle not being in use.</p> <p>I then sent a query around this to both FNB and MF. I was requested to get a quote for the new battery as well as sending the date note (purchase date) on the battery (as I was advised that this will not be covered if the battery was older than year and hence out of warranty). I provided these details as requested, and when the MF assessors noted that the battery at the time of the accident was still within the 1 year warranty period, then came up with new stories and excuses that this will not be covered as it was not damaged in the accident and consequential. I don't know why these details were requested in the first place!</p> <p>I also had a car hire option with the cover, but they did not provide with the car during this time even after a number of enquiries on this.</p> <p>I subsequently sent a number of mails to both FNB (Gabi) and MF complaints to escalate this but to no avail.</p> <p>Bad customer service and *********** and arrogant assessors who thinks they know, whilst they don't.</p>