CP
Christiaan P
1 reviews | Active since Feb 2016
22 Feb 2016, 11:24
Poor Service and delay in payout
I was in a car accident on 25 December 2015, where my car was written off. I obtained all documents required for the insurance company and submitted the claim by 28 December. Till date there has been no payout! I have been without a car since 25 December and this is jeopardizing my job! No one provides us with proper feedback even after we signed the offer of settlement. This is completely unacceptable, and it seems that the only way I will receive feedback and finalise this matter is by going to the ombudsman or reporting it here.
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Old Mutual Insure's replyOfficial
22 Feb 2016, 13:01Hello FreddiePienaar,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply22 Feb 2016, 13:01
Official
Hello FreddiePienaar,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience