NS
Nico S
1 reviews | Active since Sept 2013
24 Feb 2024, 07:17
Poor service and claim settlement
I submitted a claim through my broker two weeks ago for damage to a GPS that is a specified item on my insurance policy. According to them, I should have received the payment already, yet I have not. Every time I phone, I get a different story. At this point in time, I am considering canceling my insurance with them as the call center is useless, and people don't know their jobs.
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Old Mutual Insure's replyOfficial
26 Feb 2024, 09:37Dear Nico Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply26 Feb 2024, 09:37
Official
Dear Nico Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement