TM
Thapelo M
1 reviews | Active since Apr 2024
03 May 2024, 15:01
Poor service
Dont fall for their less premiums
Their services its poor i just hate it
I made a claim on the 08 of march is when the claim was registered till today theres no way forward 3Rd party its on my neves dont get the break she calls me with his husband
And this insurance says there is a 45 day grace period of which they never mentioned upon takin up the claim ,also the lady that was registering my claim She was not professional
I just wonder what will happen in the event of an write off that means tou will wait for the year
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Old Mutual Insure's replyOfficial
06 May 2024, 09:23 Dear Thapelo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply06 May 2024, 09:23
Official
Dear Thapelo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement