TD
Thokozile D
1 reviews | Active since Mar 2021
19 Mar 2025, 14:53
Poor Service
Old Mutual has failed to pay the service provider they had approved at the time of the claim which has resulted in my name being blacklisted. The work with a Broker Unison and have both failed to ensure the amount owed to the service provider is paid not none of them want to take accountability and settle the amount. Instead Natasha and Her Manager at Unison are blatantly rude and keep referring me to OMI. Calls are not answered by Old Mutual
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Old Mutual Insure's replyOfficial
19 Mar 2025, 14:56Dear Thokozile Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Mar 2025, 14:56
Official
Dear Thokozile Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement