RS
Ria S
1 reviews | Active since Sept 2022
23 Sept 2022, 18:06
Poor service
Claim - excess waiver policy no: IEM41872GAU2-12 Extremely unhappy with your claims department, have excess waiver and was never advised and explained that there are 2 options available. Please pull the recordings of where this was explained to me telephonically. Not skipping 1 payment and being a loyal client for 12 years this is not acceptable paying for the above mentioned waiver and now that I want to claim its an issue. This must be resolved and paid immediately! Ria Stone
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Old Mutual Insure's replyOfficial
26 Sept 2022, 10:30Dear Ria
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply26 Sept 2022, 10:30
Official
Dear Ria
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement