SR
Sheehan R
1 reviews | Active since Aug 2024
01 Apr 2026, 11:54
Poor service
Please help me spped up the process of my claim. Some of my appliances got damaged in December 2025 due to lightning. It was immediately reported to my broker who is Sahara Insurance brokers in Newcastle Kzn. All documents have been submitted to them in January and since then they are still busy with my claim. This is rediculuous as every month they are fast to deduct my premiums. My policy number is MSHR65110.
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Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
01 Apr 2026, 12:06Dear Sheehan
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply01 Apr 2026, 12:06
Official
Dear Sheehan
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
SR
Sheehan R's updateReviewer Update
01 Apr 2026, 12:53Thank you. I am getting Visitors this weekend and I do not have a freezer and fridge for the past 3 months. Please push to get my claim resolved ASAP as this is now becoming frustrating. I have never skipped a single premium and every month without fail I am debited but why when it comes to service delivery it's so poor.
SR
Sheehan R's update01 Apr 2026, 12:53
Reviewer Update
Thank you. I am getting Visitors this weekend and I do not have a freezer and fridge for the past 3 months. Please push to get my claim resolved ASAP as this is now becoming frustrating. I have never skipped a single premium and every month without fail I am debited but why when it comes to service delivery it's so poor.
SR
Sheehan R's updateReviewer Update
07 Apr 2026, 18:20Thank you for all the assistance. I received a call from my broker((Sahara Insurance Brokers), and they have explained everything to me. I shouldn't have mentioned their name in the complaint as this was not their fault. SIS(Strategic Insurance Systems) was at fault and they have taken long to sort out my claim as the first accessor didn't come and then they had to request a second accessor to sort me out. So please remove Sahara Insurance Brokers as they have helped me and have explained to me everything in detail. Thank you.
SR
Sheehan R's update07 Apr 2026, 18:20
Reviewer Update
Thank you for all the assistance. I received a call from my broker((Sahara Insurance Brokers), and they have explained everything to me. I shouldn't have mentioned their name in the complaint as this was not their fault. SIS(Strategic Insurance Systems) was at fault and they have taken long to sort out my claim as the first accessor didn't come and then they had to request a second accessor to sort me out. So please remove Sahara Insurance Brokers as they have helped me and have explained to me everything in detail. Thank you.