Poor service

Old Mutual claims phone and informed me that the geyser is under warranty and that the manufacturer must come to check why the the geyser burst.They informed me that we must wait 48 hours.I informed them that I can not as it is urgent.It is not my mistake that the plumber that was appointed by them installed a poor quality geyser to save money and to pocket it to installed a low quality geyser and Old Mutual di not care as FNB already pay my insurance installments upfront for the year now I as a customer must pay the price for poor quality geysers that was installed by the plumber that was installed by OLD MUTUAL themselves and not me

This morning the plumber that is appointed by the warranty of the geyser inform me that they do not have the brackets of the geyser that must be installed.If I want the brackets I use pay R600 out of my own pocket.How can a company be appointed that do not even have stock and demand that I must paid out of my own pocket for something I have insurance with.
I paid my insurance in advance for the whole financial year and this is the service I get .I do not even have words how disappointed I am with My insurance company. NOW I AM 3 DAYS WITHOUT ANY HOT WATER BECAUSE MY INSURANCE CMPANY THAT IS OLD MUTUAL DOES NOT ASSIST REGARDING THIS PROBLEM

A lady of Old Mutual insurance phone and ask what is my complaint I inform her I wait for my geyser to be installed for 3 days .She said she will look into it.When I ask her when will there be a solution. SHE INFORM ME SHE DOES NOT HAVE A TIMEFRAME.THIS IS NOW A JOKE .IT IS FOR CERTAIN THAT OLD MUTUAL DO NOT CARE ABOUT THEIR CLIENTS NEEDS