vM
vikash M
1 reviews | Active since May 2010
21 Jun 2023, 10:09
Poor service
Poor service. Logged a claim for leaking geyser on 20-6 at 08h30. Next day followed up after no response. Found out that nothing was done. Claim No ***
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Old Mutual Insure's replyOfficial
21 Jun 2023, 11:30Dear vikash
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply21 Jun 2023, 11:30
Official
Dear vikash
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement