poor service
<p>My fiance had an accident and he is insured with mutual& federal we waited 34 days for our car after we got the car back for the body shop that they have picked the car didn't want it to start.now we fighting with mutual& federal for them to fix the car now they don't want to and don't care. Is the the type of service we paying for? Changing insurance right now can't deal with this type of service</p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Good Day
As discussed i have left voice messages for Mr. J. P.R i will continue to try and contact him so the matter may be resolved.
Regards
Abdul Methar
Good Day
As discussed i have left voice messages for Mr. J. P.R i will continue to try and contact him so the matter may be resolved.
Regards
Abdul Methar
Dear Detroit
Response to your complaint
Reference number: MF-***
Thank you for your complaint logged. We have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have sent you an agreement of loss in order for us to settle you a cash in lieu.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Detroit
Response to your complaint
Reference number: MF-***
Thank you for your complaint logged. We have investigated your complaint and have concluded that the error was on our side. Please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We have sent you an agreement of loss in order for us to settle you a cash in lieu.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar