Poor service.

I made a claim for my iPhone 11 on the 22 December when I made the claim I requested a replacement and did not want the money sent to me.

The agents ignored my request and sent me the money. I work horrible shifts and I am not able to buy me a new phone so a replacement was my most convenient option.

It is not the 15 February I have still not received my phone. The agents are not very helpful and no matter how many times I try to explain to them that I need the phone I’m a mother and my OTPs for my work systems needs to be downloaded on a phone this makes me logging into work systems extremely time consuming as I have to call in for support.

They are not interested in me and my inconvenience I am sending them emails all they say is the phone is on its way.

Claim done 22 December it’s now 15 February not sure how much longer they want me to wait.