POOR SERVICE

I am a policyholder with M&F I arranged with them to get a courtesy car on Monday 25 January 2016 at Avis Pta Central. <br> <br> I was given a vehicle which I was not satisfied with I explained my reasons to the person at Avis who intern said I should contact my insurance company and talk to them about my concerns as M&F assigned the vehicle <br> <br> I phoned M&F on Monday 25 January 2016 and was promised that I will get an answer before end of business but no one called me.<br> <br> I phoned M&F on Tuesday 26 January 2016 and was transferred to Lesley who promised to get back to me no one called me.<br> <br> I sent an email to [Email Removed] on 26 January 2016 to date no one has responded to my query.<br> <br> My problem is that the vehicle I was assigned is a risk for me considering the area in which I live. I am a paying client and I am not getting any satisfaction from M & F<br> <br> Today is the 2nd of February 2016 and still there is no response from M & F <br> <br> <br>