Poor service

Hi my name is bonkinkosi nkwanyana my policy number *** there service is very poor I claim since on 19 December since then I've been calling them more than 3 times a day when u they say the person who is handling your claim is on leave I call again they said they are waiting for the investigator I call they say they will call me back I called they say they appointed a asesar they gave me she number I called she said she's on sick leave I spent Christmas day and New year in a painful situation even now nothing is happening I don't see a point of paying an insurance if this is going to happen what's the point now school is going to open how are my kids are going to go to school using cold water in the morning old mutual I trusted you but now I'm desapointed I wouldn't recommend you to someone