Poor Service

On 24 October 2015 my golf broke down. I called the Mutual and Federal's Swiftcare emergency dept. One hour later no tow truck arrived. I had to call friends and family to tow the vehicle home. Yesterday 02/12/15, the golf got stuck again. I called Mutual and Federal's emergency dept (Swiftcare). They sent out a person to jump start the vehicle which was a total waste of time as the battery is two months old. He leaves and no tow truck arrives. The consultant calls me back and informs me that they can only tow the car to the nearest dealer. I argued with her as this has never happened previously. She promised to call me back. It's a day later, I had to phone around for assistance but Mutual and Federal has never called me back. This is shocking and totally unacceptable from a company of Mutual and Federal's magnitude.