Poor service

I started the claims process for lightning damage via my broker (Iemas Insurance Brokers) on Wed, 12/01/2022 who successfully registered the claim with OMI on the day. No feedback was provided to them, which ultimately led to me contacting OMI directly on Monday, 17/01/2022. This was finally the first time that OMI at least acknowledged that they have a registered claim. Up to this point they made no effort of reaching out to me to request a list of damaged items. I was requested to provide a list of damaged items, which I did on the same day, along with quotes from suppliers for the more hard to find items. I arranged to have the items collected and the damage assessed, as the OMI representative could not provide me with a list of registered and accepted survice providers. The damage report was provided on 24/01/2022. At the time of this writing, end of business 28/01/2022, I am yet to receive any news other than "I have received the damage report from solvetech and have sent it to moderation advises will be given soonest".

I am rather frustrated and extremely disappointed that what seems like such a simple and straighforward insurance claim (considering all items have been damaged beyond repair, bar one) has not been resolved yet.