RW
Rhodine W
1 reviews | Active since Dec 2020
09 Dec 2020, 16:23
POOR OR RATHER NO SERVICE AT ALL
BAD, SLOW, POOR. I HAVE BEEN WITHOUT ELECTRICITY FOR 3 WEEKS NOW, STILL NO YES OR NO IF THEY WANT TO PAY THE CLAIM OR NOT. NOT VERY IMPRESSED.
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Replies (2)0
Replies (2)
Old Mutual Insure's replyOfficial
09 Dec 2020, 17:36 Dear Rhodine
Thank you for the review.
We apologise for the inconvenience this has caused.
We will resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience this has caused.
We will resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual Insure's reply09 Dec 2020, 17:36
Official
Dear Rhodine
Thank you for the review.
We apologise for the inconvenience this has caused.
We will resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience this has caused.
We will resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual Insure's replyOfficial
10 Dec 2020, 09:01 Dear Rhodine Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply10 Dec 2020, 09:01
Official
Dear Rhodine Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand