1 reviews | Active since Sept 2012
Poor Old Mutual
My vehicle was damaged by one of Old Mutual's clients, after a 3month wait Old Mutual sent me a Release Form for payment. It is now another 20days delay for payment. Calling Lerato from Old Mutual, I am just told that it is being processed and I just have to wait. Apparently they are waiting for their client for a payment, but the Release Note does not mention this and it is now a binding contract.
Dear Hennie
Thank you for the review.
We apologise for the inconvenience. We will refer the complaint to Old Mutual Insure and ask that they investigate the matter. They will contact you directly to resolve.
Regards
Brent Sellidon
Old Mutual Complaints Management
Dear Hennie
Thank you for the review.
We apologise for the inconvenience. We will refer the complaint to Old Mutual Insure and ask that they investigate the matter. They will contact you directly to resolve.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience