JW
Johann W
1 reviews | Active since Nov 2011
15 Apr 2024, 13:59
Poor customer service. Poor administration
I have notified Old Mutual Insure to cancel my policy midnight 1st March 2024. On the 1st March the premium was deducted from my bank account. I contacted them requesting a refund of my premium. It was only refunded on the 28th of March, but less R 12.10 I left it. On the 2nd of April the premium was again deducted. I contacted them, and received my refund on the 11th of April, less R 92.13 Why a second deduction of my premium and why short refund of R 104.23??? Poor customer service and very hard to contact.
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Johann W's updateReviewer Update
13 Apr 2024, 05:09At midnight few hours after my first review, a further refund of R 80.00 was done. Still short R 24.23 of the total premiums taken after cancelation of my policy. Getting there.
JW
Johann W's update13 Apr 2024, 05:09
Reviewer Update
At midnight few hours after my first review, a further refund of R 80.00 was done. Still short R 24.23 of the total premiums taken after cancelation of my policy. Getting there.
Old Mutual Insure's replyOfficial
16 Apr 2024, 09:11Dear Johann Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply16 Apr 2024, 09:11
Official
Dear Johann Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement