Poor Customer Service

Its been 3 weeks that my mirrors were ****** from OM insures service providers premises ( SMD Umhlanga) . When i picked my motor vehicle i found that the mirrors were missing. i then called Integrisure and requested for the mirrors to be replaced. Mr Lutchman Singh (whom you will never get hold off neither does he return your call) investigated the matter to find that it was indeed ******. i am now driving the motor vehicle for 3 weeks without mirrors and taking risks using the motor vehicle. Neither Integrisure , SMD or Old Mutual Insure is providing me with feedback on the way forward.