Poor Customer Service and Telephone etiquette

I called Mutual and Federal Customer Care on the 22nd of February and came through to Dominique. Before even saying a word Dominique told me that the systems are slow and he cant help me with anything. At this stage I hadn't even opened my mouth. He then told me to call back later. No apology, no please, no thank you, nothing. I then get put through to Bilquees Allie. My claim had been opened on the 27th of January and Bilquees was in charge of my claim. But since the 27th of January to date Bilquees has never answered her phone? I have been left in the dark with no communication from Mutual and federal about what is happening with my car, for weeks. I finally get through to Bilquees and this lady has a horrible attitude. Why is this lady dealing with customers? She has a stinking attitude.Once again, no Telephone etiquette, no please, no thank you, no empathy, and she hung up the call while I was still talking! Please give this lady some Customer Service training, she cannot be working in a Claims Department dealing with distraught customers. You will end up losing more customers, just like you have just lost me as your customer today...