Poor customer service and communication.

A bus drove in to my vehicle and I called old mutual with all the required information. Once a claim handler was allocated to me I had to call everyday for a month to find the progress of my claim. And she only answered my phone call once and never again. I've been using taxies to get to work for a full 2 months and had to separate with my daughter cause I can't take her to school. I thought having an old mutual insurance would release the stress when we are in need but clearly they seem to not care. I am very disappointed and frustrated . I still don't know when I will receive my vehicle even now. This is really poor service.