NM
Nontokozo M
1 reviews | Active since Nov 2022
16 Mar 2026, 07:48
poor customer service
I submitted a claim on 28 January 2026, and it is still unresolved. To date, I have not received any update or communication regarding the progress of this claim. When I contact your offices, no one seems to know what is happening with the claim and I am constantly referred from one person to another. This has been very frustrating and reflects poor customer service.
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Old Mutual Insure's replyOfficial
16 Mar 2026, 08:04Dear Nontokozo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply16 Mar 2026, 08:04
Official
Dear Nontokozo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement