Poor Customer Service

What must I do to get my claim processed? See detail below and please let me know what more must I do!!!!!<br> <br> I submitted my claim on 30.10.2015. <br> I send my completed documents on 04.11.2015. I spoke to Lehlohonolo on 06.11.2015 and se asked me to send pictures of the damage and it was send on 06.11.2015.<br> On 11.11.2015 contacted MF again because I received no feedback and was told to send the pictures to motor claims and it was send<br> On 16.11.2015 again after no feedback I phoned again and Yolinda said I must send it to her and it was send again!<br> I spoke to Lehlohonolo again on 19.11.2015 because I have not received any feedback!! And she said she will hand it over to the assessor<br> On 24.11.2015 I logged an complain regarding this process<br> On 26.11.2015 I was contacted by Naheem and he said that the claim was not handed over to the assessor and he will now do it<br> On 02.12.2015 after no contact from the assessor I tried calling MF and eventually got hold of Lehlohonolo and then she hung up!!!!<br>