Poor communication

I am not sure if it is Mutual & Federals policy not to communicate with customers. However based on the service that I have received I will certainly not recommend yourselves as a service provider.<br> I have sent emails dated 27 July, 1 August & 12 August without any response. The only real information that I have received is that they have 60 days to finalise the claim, well we are now over 60 days and my claim has not been settled. On the positive side I have been in the payment queue for over two weeks.<br> <br> Your service sucks<br> <br>