ND
Nomagugu D
1 reviews | Active since Nov 2016
24 Oct 2025, 19:35
Poor client care
I have never felt so hurt and juggled from this insurance...I can't even explain 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭would they care i dont know think so...after today I saw i was nothing and just a paying person to a product
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Replies (2)ND
Nomagugu D's updateReviewer Update
24 Oct 2025, 20:31When I called asking for a coc letter last week the guy explained what was needed ok..then today at 9am I called asking to modify the policy and asked for a coc they gave my a old previous coc and policy of old car..then the juggling started
I was told to modify my policy to change details from old car to replacement car and when I did that they sent me an email saying I canceled my policy..next thing I needed to start a new policy and I asked why they canceled the policy they said it was supposed to be canceled and start a new one..I called the whole day today till 15:30 and till now I dont have details of the policy they did..I feel so sad of what happen to me today..calling to modify then you cancel,calling for coc given wrong details 😢 😔 😞 😕 😐
I was told to modify my policy to change details from old car to replacement car and when I did that they sent me an email saying I canceled my policy..next thing I needed to start a new policy and I asked why they canceled the policy they said it was supposed to be canceled and start a new one..I called the whole day today till 15:30 and till now I dont have details of the policy they did..I feel so sad of what happen to me today..calling to modify then you cancel,calling for coc given wrong details 😢 😔 😞 😕 😐
ND
Nomagugu D's update24 Oct 2025, 20:31
Reviewer Update
When I called asking for a coc letter last week the guy explained what was needed ok..then today at 9am I called asking to modify the policy and asked for a coc they gave my a old previous coc and policy of old car..then the juggling started
I was told to modify my policy to change details from old car to replacement car and when I did that they sent me an email saying I canceled my policy..next thing I needed to start a new policy and I asked why they canceled the policy they said it was supposed to be canceled and start a new one..I called the whole day today till 15:30 and till now I dont have details of the policy they did..I feel so sad of what happen to me today..calling to modify then you cancel,calling for coc given wrong details 😢 😔 😞 😕 😐
I was told to modify my policy to change details from old car to replacement car and when I did that they sent me an email saying I canceled my policy..next thing I needed to start a new policy and I asked why they canceled the policy they said it was supposed to be canceled and start a new one..I called the whole day today till 15:30 and till now I dont have details of the policy they did..I feel so sad of what happen to me today..calling to modify then you cancel,calling for coc given wrong details 😢 😔 😞 😕 😐
Old Mutual Insure's replyOfficial
27 Oct 2025, 07:52Dear Nomagugu
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply27 Oct 2025, 07:52
Official
Dear Nomagugu
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement