Poor claims service

Hi,<br> <br> I wouldn't know who the contact would be.<br> <br> We were involved in a motor accident in October 2014. A taxi hit into us.<br> Our one and only claim against this policy. Been insured for 2yrs.<br> <br> For one - our vehicle isn't fixed 100%, there is still a part that needs to be replaced.<br> Secondly - No response received regarding the recovery. Full details of the TP were given as well as witnesses.<br> <br> I received the name of a contact person - .Phillip Mierke, which I emailed yesterday morning, no response received. Followed up again today.<br> <br> Due to the terrible claims service I have cancelled our policy.<br> <br> Lets see if this complaint receive a reply.