rM
raven M
1 reviews | Active since Jun 2015
02 Jun 2015, 09:42
Poor Claims Payout
My Company vehicle was broken into on the 17th of May 2015. The ******* these days are so advanced that they broke into the vehicle without leaving any signs of the break-in. Mutual & Federal are now refusing to pay and they are asking for CCTV footage as proof. This was in the middle of DBN CBD. How am i supposed to get this evidence. This is not the first time i had a problem with M&F when it comes to claims. The insurance companies accept the payments but when its time for them to pay out, it becomes a uphill battle for the clients. Is this how M&F treats clients when paying out claims? This is now effecting my business badly as i lost important tools.
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Old Mutual Insure's replyOfficial
02 Jun 2015, 15:32Hello raven moonsamy,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply02 Jun 2015, 15:32
Official
Hello raven moonsamy,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience