Poor Claims handling Old Mutual Insure

I sustained damages to my vehicle on about the 13TH December 2023 I reported it to my broker Akbar Allie who handled his side of registering my claim C/N *** with aplomb, The next phase of chatting to Megan Malgas who handled my claim initially, with ref noted as 14 December at 13:35 pm was the PITS !!!! Where he directed/ me to go to one of 3 Panel beaters on OM Insure panel , I informed him that I had my own Panel Beater of Choice ,which is in the same proximity as their panel beaters of their choice and also happens to be a preffered supplier to Old Mutual insure( all that he was interested in when I mentioned my panel beater of choice was what was my relation to the panel beater ) I even mentioned to him the clause (right to Repair ) clause . I was told forcefully to go to their panel beaters of choice to obtain a quotation and thereafter I was also told if I did not want to go with their panel beater of choice they would pay me cash in lieu,the matter was escalated whereby I was told to supply photos and a quotation to effect the repairs necessary which I did ,lots of emails have been going back and forth between OM insures claim staff my Broker and myself to date the 18TH January 2024 still no closure or settlement of my claim. Not a Happy Chap