1 reviews | Active since Feb 2021
Poor claim experience
<div>My broker logged a claim for a phone on the 18th with old mutual for my business and I was told that they would contact me in 48 hours to collect the phone and 3 days goes by no contact from them I follow up with my broker today to be told that I should take my phone to Samsung and get report and quotation at my own cost because old mutual doesn't have service providers which is ridiculous because I worked at insurance companies in claims and if the insurance company doesn't not have a service provider they will reimburse you for the report as it they fault unless you decided on your own to get a report and quotation for the damages without consent. I called the insurance and spoke to ++++ who told that +++++ is handling the claim and would be contracted today by the servicer provider and they were waiting on my broker to give the go ahead on the service provider from Wednesday as the claim was only registered on that day I'm not between the broker and Old mutual who is lying to me but it gonna be a week where I have received no feedback on this claim which take 5 days maximum to finalize but is now looking like it will take a month where as I don't have a phone and did not replace yet as I was awaiting feedback from OM. After this experience I will be looking for a new insurer as a simple claim can not be handle by them imagine if it was my machinery that's I use daily and this is the service I am getting and they don't have service provider on their panels for simple claims. It apparently takes 3 people to process a claim for crack screen claim at old mutual yet with no action and no feedback and never had issuse with Discovery when it came to send out service providers and processing small claims if they didn't close their commercial department down I would have remained with them. It sad to see that my first claim with OM is turning out to be the worse experience and most pathetic service on something so small According to old mutual and the broker these people dealing with the claim is+++++</div>
I wouldn't consider taking out your business or personal insurance with old mutual my broker clearly made mistake when he insured us with them. I still perfer Discovery this would have been sorted by now.
I wouldn't consider taking out your business or personal insurance with old mutual my broker clearly made mistake when he insured us with them. I still perfer Discovery this would have been sorted by now.