FM
Friday M
1 reviews | Active since Mar 2009
12 May 2021, 17:24
Poor Claim experience
I logged Claim reference no: ***, and is apparently being treated as "fast track". No feedback, no communication so far. Everyday I keep messages to upload pictures, which I have done three times already, only to get the same message the following day. I even emailed them the pictures just in case they did not receive them, only to get the same messages requesting same pictures the following day.
Can you please process the claim please.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
13 May 2021, 07:41 Dear Friday Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply13 May 2021, 07:41
Official
Dear Friday Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
FM
Friday M's updateReviewer Update
14 May 2021, 11:19I am still getting requests to upload photos, despite uploading three times and even emailing them and emails about tracing the third party involved.
Nothing about fixing my car which is the point of the claim!!!
Nothing about fixing my car which is the point of the claim!!!
FM
Friday M's update14 May 2021, 11:19
Reviewer Update
I am still getting requests to upload photos, despite uploading three times and even emailing them and emails about tracing the third party involved.
Nothing about fixing my car which is the point of the claim!!!
Nothing about fixing my car which is the point of the claim!!!
Old Mutual Insure's replyOfficial
14 May 2021, 11:53Dear Friday.
the OMI complaints department is busy attending to your matter, they have advised that they are busy with this matter and will revert back to you soonest.
Yours sincerely Consultant: Complaints Claims | People & Brand
the OMI complaints department is busy attending to your matter, they have advised that they are busy with this matter and will revert back to you soonest.
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply14 May 2021, 11:53
Official
Dear Friday.
the OMI complaints department is busy attending to your matter, they have advised that they are busy with this matter and will revert back to you soonest.
Yours sincerely Consultant: Complaints Claims | People & Brand
the OMI complaints department is busy attending to your matter, they have advised that they are busy with this matter and will revert back to you soonest.
Yours sincerely Consultant: Complaints Claims | People & Brand