Poor and slow service

I have a claim Claim No - *** that is being handled for many weeks now, and I am getting no help from the person assigned to handle my claim. I phone her, and she never takes my calls. I send emails to her, and she does not respond to my emails. All that I want is for my claim to be resolved, in order that my vehicle gets repaired after it was damaged by your Mutual & Federal client.<br> Please sort out my claim with more urgency, because your client has put us through enough pain and suffering by smashing into our stationary vehicle with my wife and I sitting inside it.