Poor and dissatisfaction treatment by Old Mutual Money account

Would like to express my dissatisfaction with Old mutual money account. I was called in December to bring proof of residence, i brought it by their system was down. Next day i was leaving for Cape Town for holidays came back in January.

Found out on the 14 Jan my app and account is deactivated and when i called i was told its because of the proof of residence. On the 18th on Friday i went to the branch to bring the proof, the manager sent it but till today my account is still not working. I called yesterday and i was told they are still busy with it and they will call me back but they never did. I dont think they understand my fruatration of having money but cannot use it, i literally have to go around borrowing money from people just so i can go to work. Its really frustrating and very unfair.