POOR and ****PY SERVICE

On Wednesday 4 February I reported a windscreen claim on my client's behalf as his Broker. Severo from 24 Fix, took my call, first gave me ****ty attitude and then proceeded to register the claim eventually. He gave me the claim no. and the undertaking that he'll call my client immediately to arrange the installation. This is done as per their standard operating procedures. I informed my client of this immediately. My client, L. van den Heever, contacted me just now and confirmed that nobody from Mutual & Federal, contacted them regarding this windscreen claim up to today, Sunday, 8 February. My client pays a huge premium and does not deserve such **** poor **** service from anybody, especially since they've been with Mutual & Federal for a number of years already and only submitted windscreen claims thus far. This is wholly UNACCEPTABLE to me and my client. I have an extremely profitable ( for Mutual & Federal ) and fairly large book with them with a very low loss ratio.