poor and annoying service

on the 21/02 i logged a claim for my tv and i was advised to send pics on the 23/02 which i did and on the 25/02 i was asked to send my banking details for settlement for my TV but from the 25th until now nothing happened .i then asked for a callback and did spoke with Ntokozo from Non-Motor who is the one responsible for my claim but the only answer that he gave me after asking abt the payout ...he said it is within 48hrs from the date that i was asked to send banking details but when i tell him that 48hrs it was supposed to be Monday or Tuesday that passed and today is Thursday he never given me an answer the only think he was saying it was "yes ma'am ..yes ma'am " .and another thing that irritate me i ma the one who have to follow up with them they don't even bother to call and tell me the process for the claim .I'm so disappointed with old mutual i was not expecting this kind of services from them .