1 reviews | Active since Feb 2015
*** M&F Risk Financing
Good Evening, Ive recently posted a complaint relating to a policy that was activated this month as per subject line. We are battling to get a refund for this policy premium for the month of August due to not happy with the level of service we've received from the previous broker. Weve sent cancellation in after we made payment on 06/08/2017 for this policy. Can someone please assist with a refund as weve cancelled this policy due to the broker lack of service. Thank you.
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Dear Quinton Henry-Taylor
Response to your complaint
Reference number: ***
Policy Number: MHLF27665
Thank you for your complaint, we have investigated your complaint, please accept our apology for the inconvenience caused. As discussed we require proof which was sent to us before the month of August advising us to cancel the policy, or the appointment letter from your new broker that your policy would be moved from the month of August to your new insurer Guardrisk.
Once we receive this then only can we refund you August’s premium, if the instruction was only given to cancel your policy in September, as that is when your policy will be moving then we cannot refund the premium.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
If you are not satisfied with this response, you can refer your complaint to the Short-term Insurance Ombud at *** or ***.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Quinton Henry-Taylor
Response to your complaint
Reference number: ***
Policy Number: MHLF27665
Thank you for your complaint, we have investigated your complaint, please accept our apology for the inconvenience caused. As discussed we require proof which was sent to us before the month of August advising us to cancel the policy, or the appointment letter from your new broker that your policy would be moved from the month of August to your new insurer Guardrisk.
Once we receive this then only can we refund you August’s premium, if the instruction was only given to cancel your policy in September, as that is when your policy will be moving then we cannot refund the premium.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
If you are not satisfied with this response, you can refer your complaint to the Short-term Insurance Ombud at *** or ***.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar