AI
Anwar I
1 reviews | Active since Jun 2024
15 Jan 2025, 12:28
Policy contractual issues
I'm still struggling to resolve my previous complaints and they don't even have the decency to contact me telephonically. One get the one email address after the other like they hiding behind it and so much for their client care.
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Old Mutual Insure's replyOfficial
15 Jan 2025, 12:55Dear Anwar Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply15 Jan 2025, 12:55
Official
Dear Anwar Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement