BM
Busisiwe M
1 reviews | Active since Nov 2020
01 Dec 2020, 10:34
Policy cancellation nightmare
Terrible experience over and over again, now i am asked to pay for a premuim whereby i have requested cancellation since October. I advise against this company, their service is disgusting. Why should i pay for an error on their side. I got ignore time and time again when requesting cancellation. What am i paying for really???
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Old Mutual Insure's replyOfficial
01 Dec 2020, 10:50Dear Busisiwe
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply01 Dec 2020, 10:50
Official
Dear Busisiwe
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand