SS
Sarah S
1 reviews | Active since Jun 2022
07 Jul 2022, 14:29
Please review my policy
Can my policy be reviewed, I feel like the premium that I'm paying is beyond my means. My premium is R1372. 39 with an access of R10 000. And it's a Mazda 2 which is a 2020 model. It's not even a high risk car. Please Kindly review my policy. And I'm also not happy with your service. I had a Tyre burst and your consultant just ask me "so what do you want" at that point I just hang up thought maybe I made a mistake of thinking road side assistance was included in my comprehensive cover. I had to wait for at least 1hour 30 minutes for my husband to come and rescue me. I'm not happy
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Old Mutual Insure's replyOfficial
07 Jul 2022, 14:44 Dear Sarah Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply07 Jul 2022, 14:44
Official
Dear Sarah Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand