Pathetic,Terrible Service

Pathetic Service I missed a debit order because I am on martenity leave and therefore still awaiting a payout. I have made an effort to save money in my other account to take care of my insurance premuims.

I tried calling Mutual & Federal/iWyze/Old Mutual Insure to change my bank details so that they can still be able to receive premuims for my cars. The options given by the IVR are pathetic and unclear, I ended up being transferred from one department to another with the little airtime that I had and would end up in the same place with the IVR. I asked the last consultant to give the direct line to the "underwriters" she said I need to be speaking to, then she transfered me, I ended up with the pathetic, unclear options of the IVR again, I tried calling them back agai and ended up in the same place.

You will pay my claim if anthing happens because I have tried and tried to contact you to provide my new banking details, instead of getting assistance I am getting terrible frustration.